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PRIVACY POLICY

LIVESCAN OCCUPATIONAL HEALTH & COMPLIANCE SERVICES

WEBSITE PRIVACY POLICY

Effective Date: AUGUST 22, 2026
Last Updated: AUGUST 22, 2026

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LiveScan Occupational Health & Compliance Services (“LiveScan Health,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or using livescanhealth.com (the “Website”).

This Website Privacy Policy explains the types of information we may collect through our Website, how that information may be used and disclosed, and the steps we take to protect it.

This Website Privacy Policy applies to information collected through our Website and online services. Our use and disclosure of Protected Health Information (“PHI”), when subject to the Health Insurance Portability and Accountability Act (“HIPAA”), is also governed by our HIPAA Notice of Privacy Practices.

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1. INFORMATION WE MAY COLLECT

Depending on how you use our Website, we may collect information that you voluntarily provide, including:

  • Name

  • Mailing address

  • Email address

  • Telephone number

  • Date of birth

  • Appointment information

  • Service requested

  • Employer or organization information

  • Information submitted through contact or appointment forms

  • Payment or billing-related information

  • Communications you send to LiveScan Health

  • Health or medical information that you voluntarily provide through an authorized form, patient portal, appointment system, or other secure method

 

We may also automatically collect certain technical information when you visit our Website, including:

  • Internet Protocol (IP) address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of Website visits

  • Referring website

  • General Website usage and interaction information

 

2. ONLINE APPOINTMENT SCHEDULING

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LiveScan Health may provide online appointment scheduling for services such as:

  • DOT physical examinations

  • Employment physical examinations

  • Fitness-for-duty examinations

  • School bus driver examinations

  • Drug and alcohol testing

  • Occupational health services

  • Other health and compliance services

 

When you schedule an appointment online, we may collect information necessary to identify you, communicate with you, schedule the requested service, and provide the service.

Appointment information may include individually identifiable health information or Protected Health Information.

Where HIPAA applies, LiveScan Health will handle PHI collected through our appointment scheduling systems in accordance with applicable HIPAA requirements and our Notice of Privacy Practices.

Third-party scheduling vendors that create, receive, maintain, or transmit PHI on behalf of LiveScan Health will be evaluated for appropriate privacy and security safeguards, including whether a Business Associate Agreement is required.

 

3. WEBSITE FORMS

Our Website may contain forms that allow you to:

  • Request an appointment

  • Request additional information

  • Contact our office

  • Submit registration information

  • Request occupational health services

  • Communicate with LiveScan Health

Please provide sensitive medical information only through Website forms or electronic systems that LiveScan Health specifically designates for that purpose.

Do not submit medical records, Social Security numbers, driver's license information, drug-testing information, or other highly sensitive information through a general website contact form unless specifically instructed to do so.

 

4. PROTECTED HEALTH INFORMATION AND HIPAA

Certain information collected by LiveScan Health may constitute Protected Health Information under HIPAA.

When information constitutes PHI and LiveScan Health is acting as a HIPAA covered entity or otherwise subject to HIPAA requirements, our use and disclosure of that information will be governed by HIPAA and our Notice of Privacy Practices.

 

Our Notice of Privacy Practices provides additional information concerning:

  • How we may use and disclose PHI

  • Your rights regarding PHI

  • Our legal responsibilities

  • How to request access to certain health records

  • How to request corrections or amendments

  • How to make a privacy complaint

If there is a conflict between this Website Privacy Policy and our HIPAA Notice of Privacy Practices regarding PHI, the HIPAA Notice of Privacy Practices and applicable law will govern.

 

5. OCCUPATIONAL HEALTH AND EMPLOYMENT-RELATED SERVICES

LiveScan Health provides occupational health and employment-related services.

Depending on the service requested, an employer, prospective employer, government agency, transportation company, school system, or other organization may request or pay for services provided by LiveScan Health.

Information obtained in connection with occupational health services may be subject to different privacy requirements depending on the nature of the service, the relationship between the parties, applicable authorization requirements, and federal or state law.

LiveScan Health will disclose examination results, certifications, drug-testing information, fitness-for-duty determinations, or other occupational health information to employers or other requesting organizations only as permitted or required by applicable law or authorization.

Where appropriate, LiveScan Health will seek to limit information disclosed to an employer or other third party to information necessary for the authorized purpose.

 

6. HOW WE MAY USE INFORMATION

Information collected through our Website may be used to:

  • Schedule and manage appointments

  • Respond to inquiries

  • Provide requested services

  • Communicate appointment confirmations or reminders

  • Process permitted payments

  • Maintain appropriate business and healthcare records

  • Operate and improve our Website

  • Protect the security of our Website and systems

  • Detect or prevent fraud or unauthorized activity

  • Comply with legal, regulatory, licensing, or governmental requirements

  • Perform healthcare operations when permitted by law

We will not use PHI for purposes prohibited by HIPAA or other applicable law.

 

7. COOKIES AND WEBSITE TECHNOLOGIES

Our Website may use cookies and similar technologies to support Website functionality, remember preferences, improve Website performance, understand general Website usage, and maintain security.

Cookies are small files stored on a user's computer, mobile device, or browser.

Some cookies may be necessary for the Website to function properly.

Where required, users may be given choices regarding optional cookies or similar technologies.

Disabling cookies through your browser may affect the functionality of certain portions of our Website.

 

8. ANALYTICS, TRACKING TECHNOLOGIES, AND HEALTH INFORMATION

LiveScan Health recognizes that analytics tools, tracking pixels, session-replay technologies, advertising technologies, and similar Website tools may create special privacy concerns when used on healthcare websites.

We evaluate third-party Website technologies to determine whether they may collect or receive PHI or other sensitive information.

We do not intend to permit third-party advertising, analytics, or tracking vendors to receive PHI unless the disclosure is permitted by applicable law and all required safeguards and agreements are in place.

Where a third-party technology provider creates, receives, maintains, or transmits PHI on behalf of LiveScan Health and qualifies as a Business Associate, LiveScan Health will require an appropriate Business Associate Agreement when required by law.

 

9. THIRD-PARTY SERVICE PROVIDERS

LiveScan Health may use third-party service providers to help operate our Website and business.

These providers may include companies providing:

  • Website hosting

  • Appointment scheduling

  • Electronic health record systems

  • Secure patient communications

  • Payment processing

  • Laboratory services

  • Email services

  • IT and cybersecurity services

  • Data storage and backup

  • Website maintenance

  • Analytics or Website performance services

We seek to provide third parties only with information reasonably necessary for them to perform authorized services.

When a vendor is a Business Associate under HIPAA, LiveScan Health will require a Business Associate Agreement when required by law.

 

10. PAYMENT INFORMATION

If payments are accepted through our Website, payment transactions may be processed by a third-party payment processor.

LiveScan Health may not directly receive or store complete credit or debit card information when payment information is entered directly into a third-party payment platform.

The payment processor's collection and handling of payment information may also be governed by its own privacy and security policies.

 

11. EMAIL AND ELECTRONIC COMMUNICATIONS

Email and standard electronic communications may not always be secure.

Please do not send highly sensitive medical or personal information through ordinary email unless specifically instructed by LiveScan Health to use a designated secure communication method.

LiveScan Health may use the contact information you provide to send:

  • Appointment confirmations

  • Appointment reminders

  • Requested information

  • Administrative communications

  • Service-related communications

 

12. INFORMATION SECURITY

LiveScan Health uses reasonable administrative, physical, and technical safeguards designed to protect personal information and PHI against unauthorized access, use, disclosure, alteration, or destruction.

Where HIPAA applies, we maintain safeguards intended to comply with applicable HIPAA Privacy and Security Rule requirements.

However, no website, electronic transmission, internet connection, or information-storage system can be guaranteed to be completely secure.

 

13. SHARING OF PERSONAL INFORMATION

LiveScan Health does not sell PHI.

We may disclose personal information when reasonably necessary to:

  • Provide requested services

  • Operate our business

  • Work with authorized service providers

  • Process transactions

  • Comply with applicable law

  • Respond to lawful governmental or regulatory requests

  • Protect our rights, property, systems, patients, staff, or others

  • Carry out other purposes authorized or requested by you

PHI will be used and disclosed in accordance with our Notice of Privacy Practices and applicable law.

 

14. THIRD-PARTY WEBSITES

Our Website may contain links to websites or services operated by third parties.

LiveScan Health is not responsible for the privacy, security, content, or practices of third-party websites that are not operated on our behalf.

We encourage users to review the privacy policies of third-party websites before providing personal information.

 

15. CHILDREN'S PRIVACY

Our Website is not intended to collect personal information directly from children without appropriate parental or legal guardian involvement when required by law.

Parents and legal guardians should contact LiveScan Health regarding services for minors.

 

16. YOUR PRIVACY CHOICES

Depending on applicable law and the type of information involved, you may have certain rights concerning your personal information.

For rights specifically relating to Protected Health Information, please review our HIPAA Notice of Privacy Practices or contact our Privacy Officer.

 

17. DATA RETENTION

LiveScan Health retains personal and health information for the period reasonably necessary to provide services, meet business and regulatory requirements, comply with applicable medical-record retention requirements, resolve disputes, and satisfy legal obligations.

Retention periods may vary depending on the type of information and service provided.

 

18. CHANGES TO THIS PRIVACY POLICY

LiveScan Health may update this Website Privacy Policy periodically to reflect changes in our services, Website technologies, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage visitors to review this Privacy Policy periodically.

 

19. CONTACT LIVESCAN HEALTH

Questions or concerns regarding this Website Privacy Policy or our privacy practices may be directed to:

LiveScan Health Occupational Health & Compliance Services
 

Attn: Privacy Officer
1400 Mercantile Lane, Suite 110
Upper Marlboro, Maryland 20774

Phone: 240-600-1448
Email: compliance@livescanhealth.com
Website: livescanhealth.com

For matters involving Protected Health Information, please also review our HIPAA Notice of Privacy Practices.

Effective Date: August 22, 2026

© 2026 LiveScan Occupational Health & Compliance Services. All Rights Reserved.

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